Cancellation and Refund Policy
Last updated 22 September 2026
Once an order is placed, it cannot be cancelled and no refund will be given.
We sell packaged food. As soon as an order is placed we start packing it, so it cannot be stopped, changed or returned. Please check your basket, your address and your phone number carefully before you pay.
1. No cancellation
An order cannot be cancelled after payment is made. This applies to all orders, whether you are buying one pack for yourself or a full box for your shop. We also cannot change the items, the quantity or the delivery address once the order is placed.
2. No refund
We do not give refunds on any order. This includes cases where you change your mind, order the wrong flavour or quantity by mistake, do not like the taste, or are not available to receive the parcel. Because food is involved, we cannot take products back and resell them, so no returns are accepted either.
3. Why we work this way
Food safety is the reason. We cannot accept a food pack back once it has left our hands, because we cannot be sure how it was stored or handled. Keeping this rule simple and firm is how we keep what we sell safe for everybody.
4. If something is genuinely wrong
We do stand behind our packing. If your parcel reaches you damaged, if a pack is leaking or not properly sealed, if an item is missing, or if you receive the wrong product, message us on +91 92893 71171 within 48 hours of delivery. Please send your order reference and clear photographs of the parcel and the packs.
We will look into it honestly. Where the fault is ours, we will send you a replacement of the affected item in your next dispatch. This is a replacement only. No money is returned.
5. Orders we cannot fulfil
There is one situation where money does come back to you. If we cannot fulfil your order at all, for example a product is out of stock or your address is outside our delivery area, we will tell you and return the full amount you paid. The amount goes back to the same payment method you used, normally within 7 to 10 working days depending on your bank.
6. Failed or duplicate payments
If money leaves your account but no order reference is shown, or if you are charged twice for the same order, write to us at info@pytraders.shop with the payment details. Once our payment provider confirms it, the extra amount is returned to the same payment method, normally within 7 to 10 working days.
7. Delivery delays
Delivery timelines are an estimate and depend on our courier partner. A delay by the courier is not a reason for cancellation or refund. If a parcel is confirmed lost in transit by the courier, we will send your order again at no extra cost to you.
8. Talk to us before you order
If you are unsure about a flavour, a quantity or anything else, please message us before you pay. We would much rather answer your questions first than have you unhappy afterwards. Phone +91 92893 71171 or email info@pytraders.shop.